Online Returns & Exchanges

Thank you for your purchase! We hope you are happy with your order. However, if you are not completely satisfied with your purchase for any reason, you are more than welcome to return it. Please note, if you chose “in store pick up” or had your purchase delivered when checking out, the return policy is different. See below for more information on our return policy.

 

In Store Pick Up Returns:

In store pick ups need to be picked up within 10 days from the date of purchase. You must notify us if you cannot make it during the time period. Within those 10 days, you can only return your purchase for store credit or exchange only. After the 10 days, we will be unable to offer any exchanges or returns and your purchase will be FINAL SALE.

 

Return Process for Orders that Have Been Shipped:

Returns must be postmarked within 15 days of the delivery date. All returned items must be in new and unused condition with all original tags and labels attached. If the 15 days have passed since the date of delivery, we will be unable to offer you any exchanges or returns.

Place the item securely in its original packaging and include your proof of purchase. Please mail your return to: 

Poppys of Atlanta 
Attn: Returns 
56 East Andrews Drive, Suite 32 
Atlanta, GA 30305 
  

Please note, you will be responsible for all return shipping charges. Shipping costs are non-refundable. To ensure that we receive your return, we strongly recommend that you use a trackable method or purchase shipping insurance to mail your return back.

After we receive your return and inspect the condition of your item, we will process your return. Please indicate whether you want a refund back to the form of payment you used or an online store credit on your packing slip. If not, we will contact you to see how to process your return. Please note, if store credit is chosen, it will expire within 1 year of the issue date. Once approved, your return will be processed. Please allow at least three days from the date we receive the item to process your return.

Please Note: Sale items are FINAL SALE and cannot be returned.  

 

Gifts:

If you received an item as a gift, you must indicate that this was a gift to you. If not, the return will be processed through the gift giver. When the return is indicated as a gift, store credit will be issued to the receiver. Again, store credits are valid for up to 1 year.

 

Special Orders:

See something you love that isn't available in your size? Most vendors allow for special orders! Contact us and we will see if the item is available. If so, we can ship it to the store for pick up or ship it directly to you for a $15 shipping fee. All special orders are FINAL SALE and additional shipping charges will apply.

 

Questions:

If you have any questions or concerns regarding our return policy, please contact us at 404-237-7015 or poppysonline56@gmail.com.